Frequently Asked Questions (FAQ)
How does the collaboration with BuerkiTech work?
It's easy: You book a non-binding initial consultation online. During this consultation, we will clarify your requirements, objectives, and framework. Based on this discussion, we will prepare a customized quote. Implementation will follow a written order and contractual agreement.
Can I purchase or pay for services directly online?
No. We work exclusively on a B2B basis with contractually defined services. Billing is done via traditional invoice – either one-time (project-related) or monthly (e.g., for managed services). We do not offer online payment systems or subscriptions.
How can I book an appointment?
Use our online booking tool on the contact page to reserve a free consultation appointment directly – by phone, remotely, or in-person. Alternatively, you can contact us by email or phone.
What happens after the appointment?
After the consultation, you will receive a customized quote with a description of the services, terms, and contract details. As soon as you approve the order, we begin implementation – in clearly defined phases depending on the project scope.
How does invoicing work?
Invoicing depends on the type of project:
Project-related: According to agreed milestones or completion.
Managed Services: Monthly with transparent performance overview.
Ad-hoc support or additional services: based on effort or fixed price.
All invoices are sent by email or, upon request, by post.
Who is liable in the event of damage?
Please note: Our General Terms and Conditions (GTC) exclude liability for all direct and indirect damages that may arise from technical malfunctions, failures, or unforeseeable events. Liability is only assumed within the scope expressly agreed in the contract.
Which industries do you serve?
We operate across industries, but we particularly support:
SMEs from trade, logistics, production
E-commerce companies and web shops
Service providers with high IT security requirements
Companies with POS systems or BYOD strategies
Is there an emergency or on-call service?
Yes, for customers with active service contracts, we offer a 24/7 on-call service with guaranteed response times – tailored to your service level agreements (SLAs).
I have further questions, how can I reach you?
Please feel free to contact us by email, phone, or via our online form. We'll get back to you as soon as possible – usually within one business day.
